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FAQ

  • What types of products do you offer at WeWowMoms?
    We offer a wide range of products designed to empower moms and enhance family life, including educational games for children and a variety of merchandise for moms such as clothing, home decor, and more.
  • How can I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery on our website or directly on the courier’s website.
  • What is your return policy?
    We accept returns within 30 days of receipt for most items in new, unused condition. Please visit our Shipping and Returns page for detailed information on how to process a return.
  • Do you offer international shipping?
    Yes, we ship globally. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Policy for detailed information about international shipping.
  • How do I make changes to an order I’ve already placed?
    If you need to make changes to your order, please contact our customer service team as soon as possible. We can modify your order before it has been processed for shipping.
  • Are there any discounts available for first-time buyers?
    Yes, new customers are eligible for a 10% discount on their first order. Please subscribe to our newsletter to receive the discount code and stay updated on future promotions.
  • How secure is my personal information when ordering from your site?
    We take your privacy seriously. All transactions are processed through secure encryption technology to ensure that your personal information is protected. Our Privacy Policy provides detailed information on how we handle and protect your data.
  • Can I purchase a gift card for your store?
    Yes, we offer gift cards in various denominations. These can be purchased directly from our website and are a fantastic way to give a flexible gift to the special moms in your life.
  • What methods of payment do you accept?
    We accept major credit cards, PayPal, and several other payment methods. All available payment options will be listed at checkout.
  • How can I contact customer service if I have a question?
    You can reach our customer service team via email, phone, or our website contact form. We are here to help you with any questions or concerns you may have.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

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